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Frequently Asked Questions
ABOUT US
Q. Where are you located?
ANS: 7 TUNEMETE STREET, DZORWULU. ACCRA - GHANA
Q. Do you operate both Online and Onsite Store?
ANS:Yes, we operate both online and offline stores
RETURNS
Q. Do you accept returns/exchange over and above what customer are entitled to by law (I.e a replacement/repair for minor/major fault?
ANS: Yes, we do replacement/repair for minor/major fault.
Q. Do you allow refunds for change of mind?
ANS: No. Goods accepted by customer cannot be returned for refund
when there is change of mind.
SHOPPING
Q. To where do you ship?
ANS: We ship to all DHL accessible countries in the world.
Q. How long does it takes to process an order before it is dispatched?
ANS: Deliveries are made between 1 to 21 days after processing.
Q. Where are your packages shipped from?
ANS: Our packages are shipped from all DHL accessible countries.
Q. Do you ship packages internationally?
ANS: Yes, we ship packages into all DHL accessible countries.
Q. Do you Refund when you exceed delivery deadlines?
ANS: Orders that exceed delivery deadlines are returned to stock and a
refund is made to customers.
PAYMENT METHODS
Q. What payment methods do you accept?
ANS: We accept MOMO Pay, VISA, MasterCard, American Express etc.
Q. If you accept bank transfer, how long do customers have to make the payment before their order is canceled and items returned to stock?
ANS: Bank transfers should be cleared within 1 to 7 working days to
reflect in suppliers account before shipment and delivery to customer.
Q. Do you do payment on delivery?
ANS: Yes, we accept payment on delivery locally.